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Mapre refusals to pay out

Posted: Wed Aug 5, 2020 2:39pm
6 replies287 views3 members subscribed
Jtb

Jtb

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Joined: 20 Jul 2019

Just got a letter from mapre, again in Spanish so had to google translate it, told them many times to send in English, anyway had a water damage claim in twice, they come twice they refused to pay for repairs twice, do I just called them from Uk to find out why tans they said they do not. Over water damage even though my policy says they do, so after a lot off me explaining why do I need to pay you insurance money if you don’t pay out as most insurance claims will be water damage as no proper drainage in streets, so told them to. It renew my policy as was told you have to give Spanish insurance companies 2 months notice to cancel a policy, so pleased to say they are upset that I refuse to renew a crap policy, and now waiting for a Uk company to cell me back as they cover Spanish property for water damage, mapre said no Spanish company covers for my type off water damage, so they have lost my custom and hopefully a lot more that have had problems with them paying out, so insure through a Uk company hopefully you will get damage repaired, and hopefully they will change their robbing no pay out policies, moan over.

yamah1300

Posted: Wed Aug 5, 2020 5:53pm

yamah1300

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Posted: Wed Aug 5, 2020 5:53pm

What damage was it 

paulsav

Posted: Thu Aug 6, 2020 12:15pm

paulsav

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Location: Yecla

Joined: 4 Dec 2015

Posted: Thu Aug 6, 2020 12:15pm

Jtb wrote on Wed Aug 5, 2020 2:39pm:

Just got a letter from mapre, again in Spanish so had to google translate it, told them many times to send in English, anyway had a water damage claim in twice, they come twice they refused to pay for repairs twice, do I just called them from Uk to find out why tans they said they do not. Over wa...

...ter damage even though my policy says they do, so after a lot off me explaining why do I need to pay you insurance money if you don’t pay out as most insurance claims will be water damage as no proper drainage in streets, so told them to. It renew my policy as was told you have to give Spanish insurance companies 2 months notice to cancel a policy, so pleased to say they are upset that I refuse to renew a crap policy, and now waiting for a Uk company to cell me back as they cover Spanish property for water damage, mapre said no Spanish company covers for my type off water damage, so they have lost my custom and hopefully a lot more that have had problems with them paying out, so insure through a Uk company hopefully you will get damage repaired, and hopefully they will change their robbing no pay out policies, moan over.

I use Staysure, their policy is with Towergate(a partner Co). Been paid out twice, no problems, once hailstorm damage, claim over 3000€, new solarium and 170 roof tiles, second claim lost full side fence(200mtrs), old fence posts rotted, no problems. English companies insurance has better laws governing them(and at least all correspondence in English, but I,m non resident so its a "holiday home" dont know about residents though. My premium is £350 ish.

Regards

Pauline.

Jtb

Posted: Tue Aug 11, 2020 6:46pm

Jtb

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Posts: 254

111 helpful points

Location: Camposol

Joined: 20 Jul 2019

Posted: Tue Aug 11, 2020 6:46pm

paulsav wrote on Thu Aug 6, 2020 12:15pm:

I use Staysure, their policy is with Towergate(a partner Co). Been paid out twice, no problems, once hailstorm damage, claim over 3000€, new solarium and 170 roof tiles, second claim lost full side fence(200mtrs), old fence posts rotted, no problems. English companies insurance has better laws ...

...governing them(and at least all correspondence in English, but I,m non resident so its a "holiday home" dont know about residents though. My premium is £350 ish.

Regards

Pauline.

I have now cancelled my mapre insurance policy, no point having insurance if they don’t pay out when you have water damage, going to pay my Spanish plumbers cousin to do all the repairs. Will be cheaper in long run as Spanish insurance can just say not covered, 

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Jtb

Posted: Tue Aug 18, 2020 3:32pm

Jtb

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Posts: 254

111 helpful points

Location: Camposol

Joined: 20 Jul 2019

Posted: Tue Aug 18, 2020 3:32pm

yamah1300 wrote on Wed Aug 5, 2020 5:53pm:

What damage was it 

Rising damp in bedrooms and sitting room. From recent storm

San Juan Insurance

Posted: Wed Aug 19, 2020 11:49am

Posts: 18

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Location: Águilas

Joined: 27 May 2020

Posted: Wed Aug 19, 2020 11:49am

I know a very good insurance office who you can trust and a client is not a number

SAN JUAN INSURANCE

[email protected]

0034 664643000

Calle el Puntal 99, 04648 San Juan de Los Terreros

Jtb

Posted: Wed Aug 19, 2020 12:51pm

Jtb

Original Poster

Helpful member

Posts: 254

111 helpful points

Location: Camposol

Joined: 20 Jul 2019

Posted: Wed Aug 19, 2020 12:51pm

San Juan Insurance wrote on Wed Aug 19, 2020 11:49am:

I know a very good insurance office who you can trust and a client is not a number

SAN JUAN INSURANCE

[email protected]

0034 664643000

Calle el Puntal 99, 04648 San Juan de Los Terreros

Thanks defo won’t use mapre ever agsin

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