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Helpful member
Evening. I reported a leak on a public road sector B over a month ago. Aqualia came within 2 day to dig up and repair, but the repair to pavement after the leak is still not done. I have tried to call but as I don't speak spanish fluent I get the phone put down on me. Does anyone have any clue why they are leaving roads or pavements in a mess and does anyone have an email address to which I can ask about the repair directly. Thanks in advance.
Seems to be a regular occurrence.
Mend the leak then it takes months for the pavement & roadway to be reinstated.
Contact our local councillor to report the problem.
Silvana Buxton [email protected]
Posted: Wed Feb 15, 2023 8:30pm
Helpful member
Roland wrote on Wed Feb 15, 2023 8:14pm:
Seems to be a regular occurrence.
Mend the leak then it takes months for the pavement & roadway to be reinstated.
Read more...
Contact our local councillor to report the problem.
Silvana Buxton [email protected]
Thanks Roland. Appreciate that
👍👍
Posted: Thu Feb 16, 2023 12:15pm
Helpful member
Roland wrote on Wed Feb 15, 2023 8:47pm:
👍👍
Unfortunately no help available from the above contact. Do you know of a customer service email address at all?
Thanks
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Sorry no email for customer services but maybe the links below might help.
Linea Verde link
https://murciatoday.com/got-a-problem-to-report-to-mazarr%C3%B3n-council_1774471-a.html?
Camposol Residents Association link
https://camposolresidents.es/contact/
Posted: Thu Feb 16, 2023 1:22pm
Helpful member
Roland wrote on Thu Feb 16, 2023 12:53pm:
Sorry no email for customer services but maybe the links below might help.
Linea Verde link
Read more...
https://murciatoday.com/got-a-problem-to-report-to-mazarr%C3%B3n-council_1774471-a.html?
Camposol Residents Association link
https://camposolresidents.es/contact/
Thank you. I'll try, then probably give up. Just a shame as I see this all around camposol and it's just looks a mess. 👍👍
Yes I agree.
Posted: Thu Feb 16, 2023 11:36pm
Very helpful member
As I understand it, Aqualia groups together the road repairs and then contracts to complete a substantial number rather than one at a time, which probably makes economic sense. As for who to contact there is an app called “aqualia contact” on which you can make complaints. We had three leaks in our street and although at different times, the repairs were carried out together. Hope that helps and best to learn the Spanish phrase “es lo que hay” it will serve you well living here😇
Posted: Fri Feb 17, 2023 8:10am
Helpful member
LeginSenoj wrote on Thu Feb 16, 2023 11:36pm:
As I understand it, Aqualia groups together the road repairs and then contracts to complete a substantial number rather than one at a time, which probably makes economic sense. As for who to contact there is an app called “aqualia contact” on which you can make complaints. We had three leaks ...
Read more...
...in our street and although at different times, the repairs were carried out together. Hope that helps and best to learn the Spanish phrase “es lo que hay” it will serve you well living here😇
Thanks for taking the time to reply. Yep we discovered the section in the app aslo and sent a quick message to them.
Make sense but I won't hold my breath.. 😉
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