Internet service - Lower C

Posted: Mon Nov 18, 2019 8:40am

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Posts: 29

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Joined: 15 Mar 2018

Anyone having problems with Compusurf? Windows 10 laptop was working fine but after a couple of brief outages last night can't log onto some sites - Amazon Ebay Youtube etc - getting ' can't connect to server IP ' message - strangely phones and Macbook connecting OK. Internet seems slow and a bit unstable today. Not sure if it's a Compusurf or our Windows problem - have already messaged Compusurf - just wondering if anyone else is having issues?

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Posted: Mon Nov 18, 2019 9:06am

Paul2018

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Location: Camposol

Joined: 15 Feb 2018

Posted: Mon Nov 18, 2019 9:06am

Had a similar issue last night for a short period just did the experts advise each time and rebooted the modem and pc all ok now.

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Posted: Mon Nov 18, 2019 9:32am

Roland

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Posted: Mon Nov 18, 2019 9:32am

Strangely enough I am having internet connection problems with Win 10 & I am in the UK !! When I turn on my computer it does not connect to the internet automatically. I have to click the disconnect button then the connect button & all is OK. Until I shut down the computer again. I wonder if it is something to do with a Win 10 update ??

Posted: Mon Nov 18, 2019 1:37pm

eduardo3332

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Posted: Mon Nov 18, 2019 1:37pm

I have always had problems with windows 10 on my all in one. LAP top still windows 7 phone, tablet and smart TVs no problems. Not my server problems.

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Posted: Thu Nov 21, 2019 2:17am

Keith32

Posts: 4

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Location: Camposol

Joined: 19 May 2018

Posted: Thu Nov 21, 2019 2:17am

Lots of people using compsurf as the isp have been without service or have had patchy service for a couple of weeks

19 November went off a 20.00 and did not reconnect till 1130 am 20/11/19 it's been going in and out later inn the evening 20 into 21 of 11.

These seems to be an issue that compusurf are attempting to sort.

I do wish they would post info in there site so customer are not left in the dark. Communication are vital today regular real time service updates are what people expect today . I pay more for my compusurf in Spain than I do Vodafone fibre in the UK. Update are not much ask.

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Posted: Thu Nov 21, 2019 2:31am

Keith32

Posts: 4

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Location: Camposol

Joined: 19 May 2018

Posted: Thu Nov 21, 2019 2:31am

You need to change your setting. I suggest you run your internet connection wizard and set your internet to start-up to automaticalky when you boot up turning thing on an off regularly cause significant damage to hardware it should be avoided. Electronic equipment last longer and have fewer issue if they are not turned of. Use a standby or sleep mode where possible. As this reduces ware in the electronics.

Powering down routes on a regular basis causes more problems. There are times you have to but avoid were possible. I have been told this by so many engineer and to be honest equipment left on does last longer.