Bank Account Frozen

heff06 wrote on Fri Apr 22, 2022 12:03am:

Hi,

I send money through Currencies Direct to pay my mortgage/bills at Caixa Bank in Camposol.The last 2 months payments have been returned to Currencies Direct saying the account is frozen.I have changed nothing in my account details for 12 years and there is more than enough money in the accou...

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...nt I can't understand why this has happened.I have tried various numbers to no avail.Does anyone know a direct link i.e. E-mail or phone number at the Camposol Branch that I can talk to somebody about this issue.I didn't know the payments were being returned until last week as Curriencies Direct have kept the payments in a wallet to be used when needed.Unfortunately I do not speak Spanish which will not help with phone calls.

                               Regards

                                Peter

heff06 wrote on Fri Apr 22, 2022 12:03am:

Hi,

I send money through Currencies Direct to pay my mortgage/bills at Caixa Bank in Camposol.The last 2 months payments have been returned to Currencies Direct saying the account is frozen.I have changed nothing in my account details for 12 years and there is more than enough money in the accou...

Read more...

...nt I can't understand why this has happened.I have tried various numbers to no avail.Does anyone know a direct link i.e. E-mail or phone number at the Camposol Branch that I can talk to somebody about this issue.I didn't know the payments were being returned until last week as Curriencies Direct have kept the payments in a wallet to be used when needed.Unfortunately I do not speak Spanish which will not help with phone calls.

                               Regards

                                Peter

Wine and nibbles time wrote on Fri Apr 22, 2022 8:19pm:

Also happened to us last month, we needed to go into branch with passport and supply tax information to show paying tax in the uk as we are non residents. Once this information handed over than the account was fine. The joys of brexit..

Baggywrinkles wrote on Sat Apr 23, 2022 9:53am:

On your caxia internet account you have a personal assistant with their name they usually speak very good English.

jorge1306 wrote on Fri Apr 22, 2022 2:00pm:

Happened to us once with another bank although could still withdraw cash...it transpired they wanted to see up to date passport details etc and declaration of non residency ...don't know if they are still doing that