Posted: Wed Oct 28, 2020 12:49pm
Hi
I used Mathew James Removals and was very disappointed with the company.
I needed half a load moved from Essex to Murcia city, with it being in storage (which I paid for) for about 4 months.
The price was agreed and they collected my items doing a very professional job of wrapping all the furniture to save any damage.
1 week after collection I was told my items had been loaded onto the truck and would be in Spain soon. I said I had paid for storage and they said yes it would be in Spain.
When I finally needed the items I telephoned them and asked for delivery, they could not give me an exact date or time because the truck was in Portugal and had also drops in northern Spain. I said no problem let me know when it will be delivered.
2 weeks later the truck arrived my Furniture, white goods and boxes were all at the very front of the vehicle and had been there since being loaded in the UK, this was there idea of storage, other peoples things had been put on top of mind boxes were squashed, but luckily I had packed those so there was no damage.
When I called the company to complain the reply was "Oh you should have been told that"
Just my experience of them and thought you should know.
Lords at Mazarron have a very good reputation, as others have said on here, and I am aware of many people using them, over the years they have been operating.
Regards
Edward