I received a letter early this year from Bankia seemingly advising of new bank charges. I say seemingly because, despite the letter having been from the overseas residents section of the bank and addressed to my UK home, it was in Spanish. It was informing of an account referred to as a 'Por Ser Tu'. I emailed the address given if making a query, asking for the information to be supplied in English. But the response did not clarify my eligibility. Can anyone shed light on this account?
On a related Bankia matter I am wanting to reduce my charges by closing one of my two accounts with them but am being told that they won't be handling any such matters until things are back to normal. When I asked does this mean I will get reimbursed of charges to the account made in the interim they could not provide an answer.