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Water charges

Posted: Tue Nov 17, 2020 7:39am
7 replies189 views5 members subscribed
jo8

Posts: 3

Location: La Unión

Joined: 17 Nov 2020

Hi we hope everyone is ok .

We havnt visited  Spain since January and our lovely home has been under lock and key ever since.

Can anyone help me 

I have noticed that our water change is on average 60€ pay payment. We are not there and our water is turned off ... anyone got any ideas..... I carnt seem to find a email address so I can at least google translate a conversation... my Spanish isn’t too bad but not good enough for monitory matters ... 

this carnt be correct ... surly a standing charge of so much isn’t correct .... keep safe eve

orac

Posted: Thu Nov 19, 2020 1:59pm

Posts: 49

43 helpful points

Location: Camposol

Joined: 17 Jun 2017

Posted: Thu Nov 19, 2020 1:59pm

Hi,thats probably about right most of the bill is made up of admin charges the actual water you use does not make a lot of difference to the bill and in your case its a bit annoying as your not even there i felt the same before i moved out here permenently,that charge does include the twice weekly rubbish collection its basera on the bill i think not absolutely sure as i have been waiting since july to receive an electronic bill  and also there App doesnt work .pity thereis no one else we can use apart from Aqualia as they leave a lot to be desired!

jo8

Posted: Fri Nov 20, 2020 10:48am

jo8

Original Poster

Posts: 3

Location: La Unión

Joined: 17 Nov 2020

Posted: Fri Nov 20, 2020 10:48am

orac wrote on Thu Nov 19, 2020 1:59pm:

Hi,thats probably about right most of the bill is made up of admin charges the actual water you use does not make a lot of difference to the bill and in your case its a bit annoying as your not even there i felt the same before i moved out here permenently,that charge does include the twice weekl...

...y rubbish collection its basera on the bill i think not absolutely sure as i have been waiting since july to receive an electronic bill  and also there App doesnt work .pity thereis no one else we can use apart from Aqualia as they leave a lot to be desired!

Ah thank you so much for replying 

One day when we retire we will be hoping to be permanent

Right now it would just be great to be able to go for one of our many holidays  

Keep safe 

Micaela

Posted: Fri Nov 20, 2020 1:15pm

Micaela

Helpful member

Posts: 167

83 helpful points

Location: Lo Pagan

Joined: 9 Jul 2016

Posted: Fri Nov 20, 2020 1:15pm

jo8 wrote on Tue Nov 17, 2020 7:39am:

Hi we hope everyone is ok .

We havnt visited  Spain since January and our lovely home has been under lock and key ever since.

Can anyone help me 

I have noticed that our water change is on average 60€ pay payment. We are not there and our water is turned off ... anyone got any ideas..... I carnt seem to find a email address so I can at least google translate a conversation... my Spanish isn’t too bad but not good enough for monitory matters ... 

this carnt be correct ... surly a standing charge of so much isn’t correct .... keep safe eve

We pay approx. 100 euros every 3 months. We're here permanently, just me and hubby. So what you're paying is about right. Usually pay the same when not here. Best to you. 

chucky

Posted: Mon Nov 23, 2020 11:44am

Posts: 35

11 helpful points

Location: Camposol

Joined: 7 Jul 2019

Posted: Mon Nov 23, 2020 11:44am

Micaela wrote on Fri Nov 20, 2020 1:15pm:

We pay approx. 100 euros every 3 months. We're here permanently, just me and hubby. So what you're paying is about right. Usually pay the same when not here. Best to you. 

Camposol water bills are every 2 months and they are normally 47 per 2 months, but if you have a larger property with a pool, then its going to be more money obviously. Aqualia have charged everyone more money this time and not even had the decency to explain why the bills are so much more this time round, its like they are putting 2 fingers up to everyone and charging what they want, its disgusting and they wouldn't get away with this treatment in the uk

Roland

Posted: Mon Nov 23, 2020 12:14pm

Roland

Super helpful member

Posts: 1985

1393 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Mon Nov 23, 2020 12:14pm

Chucky.

Aqualia gave everybody a 'payment holiday' for the sewage & rubbish collection earlier this year.

Your bill would have been slightly less than normal at the time.

Now they are wanting the money back it appears !!

They have explained the extra charge, it is in minute small print at the bottom of the first page of your bill.

Translation of the text here................

Once the tax moratorium for the garbage tax has ended, the following will proceed:

The unearned garbage arrears will be invoiced for 6 two-month periods.

The premises that have been granted the reduced quota for closed activity will be billed for trash in arrears in a single time, for an amount of 11.16 euros.


jo8

Posted: Tue Nov 24, 2020 7:48am

jo8

Original Poster

Posts: 3

Location: La Unión

Joined: 17 Nov 2020

Posted: Tue Nov 24, 2020 7:48am

chucky wrote on Mon Nov 23, 2020 11:44am:

Camposol water bills are every 2 months and they are normally 47 per 2 months, but if you have a larger property with a pool, then its going to be more money obviously. Aqualia have charged everyone more money this time and not even had the decency to explain why the bills are so much more this t...

...ime round, its like they are putting 2 fingers up to everyone and charging what they want, its disgusting and they wouldn't get away with this treatment in the uk

Many thanks it seems it’s average 

Keep safe 

Dangerous

Posted: Tue Nov 24, 2020 3:56pm

Posts: 121

35 helpful points

Location: Isla Plana

Joined: 5 Oct 2019

Posted: Tue Nov 24, 2020 3:56pm

It's about right, water bill is coming every two months, I'm using Hydrogea but it's about the same.

There's meter  hire charge and admin fees. Very small charge adding for one or two cubic metre of water used, the bulk is for the all above this is how it works in Spain.

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