Hi
With-out wanting to sound like a broken record, I just wanted to pre-warn everyone of the rip off/scam Interrent / Goldcar have tried on me.
On arrival at Murcia airport I was told that an additional payment would need to be made relating to the Full to Full fuel policy but that this would be refunded when I returned the car with a full a tank of petrol. I was also told that as I am a Goldcar member I was going to have my car upgraded from my original booking. I specifically checked that there would be no additional charge for this and was categorically told there would not be.
I had not received the refund onto my credit card so today contacted Interrent / Goldcar about this, only to be told that this payment was not related to the fuel policy but was due to the car upgrade that I had requested! They have even tried to provide a document which states this but is completely different to the one I have a copy of which I signed at the airport.
I am well aware of the company's poor reputation but had always been very careful to check the car over with them when returning it to the airport and not had any problems previously.
I have contacted my credit card company who will be disputing the payment on my behalf and they confirmed that this is a frequent con amongst others used by the likes of Goldcar.
So if you're offered an upgrade by Interrent/Goldcar even if they say it is free then simply refuse or better still like me from now don't use them in the first place!
Kind regards
Ryan