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Ripped off by Interrent?

Posted: Tue Sep 14, 2021 5:12pm
3 replies111 views3 members subscribed
AndyM

Posts: 7

1 helpful points

Location: Los Alcázares

Joined: 17 Jul 2016

A warning to other car hirers:

Interrent took 150 euros 'fuel deposit' (it must have been a very big fuel tank!) when I recently hired a car from Alicante airport on a 'full to full' basis.  The car was filled up which was confirmed on return of the car but nearly 3 weeks later there is no sign of the deposit being returned.  I have written several emails and received replies including that "the fuel deposit was returned on 12th Aug" which was when the rental started so they must have been clairvoyant that I would return it full two weeks later.

This feels beyond incompetence and more like fraud to me.  Has anyone had a similar experience and if so how did you resolve it?  I think contacting my credit card company is the next step but I'm sure that won't be quick either.....

Roland

Posted: Tue Sep 14, 2021 5:59pm

Roland

Super helpful member

Posts: 2533

1830 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Tue Sep 14, 2021 5:59pm

Contact your credit card company.

Send them all the documents & copies of your emails & let them sort it out.

They are usually pretty good with things like this.

Fairly common occurrence unfortunately.

Bill17520

Posted: Wed Sep 15, 2021 9:27am

Bill17520

Helpful member

Posts: 233

119 helpful points

Location: Los Urrutias

Joined: 10 Mar 2018

Posted: Wed Sep 15, 2021 9:27am

Sorry for your experience. Do what Roland suggests. Internet, Goldcar and Europcar are the same gang of crooks. 

oadbyman

Posted: Fri Sep 17, 2021 5:43pm

oadbyman

Helpful member

Posts: 131

92 helpful points

Location: Los Alcázares

Joined: 14 Jun 2020

Posted: Fri Sep 17, 2021 5:43pm

Uk law protects you tell the credit card company and ask (tell) them to refund under I think section 75 of the consumer credit act.

This is why you should always pay by credit card, only shady people avoid paying by credit card.

I term a credit card a payment protection card

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