Hi looking for any advice please - Easyjet moved our 24th November flight to 25th November ( no flights available at all on Wed 24th from Glasgow now) this happened a few days ago and Do You Spain- who until now we have had no problems with over the years, are refusing to allow us to pick our hire car up 1 day late at Alicante airport. We only booked the car a few days before Easyjet cancelled ! We have called, tried to email, tried to raise a formal complaint but with no success. Clearly this is "red tape" for the sake of it as if our flight had not been cancelled then we would already have the car by the next day !
Do You Spain are just not interested in trying to help us, when we asked to speak to a manager the girl cut us off - not helpful !
We have included cancellation in the past but given our next trip out was only 7 weeks away we didn't include it this time.
So it seems we will loose our £220 and then have to hire another car for the next day until we head back in mid December.
Easyjet say not their problem. Travel insurance while sympathetic say they do not cover.
Has anyone had the same experience and found a solution ?
Many thanks
Joyce