The dreaded car damage charge

Brianandmargaret wrote on Fri Dec 10, 2021 11:05am:

I just thought I would post this as a reminder and warning to others. 

My friend returned recently from Alicante to discover that she had been charged for damage to her hire car. There was 'supposedly' a dent on the side of the car which 'they claim' was sustained during the hire period.

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My friend is contesting this claim at present but is not too hopeful of a positive outcome.

I always do a full video of the car before and after the hire period and make sure 'where possible' that the car hire people see me doing so.

Apologies in advance if I am preaching to the choir here but my friend was unaware of this and has said they will certainly be taking a video of any future hire cars.

Mags44 wrote on Fri Dec 10, 2021 1:52pm:

I agree with you. Certain hire car companies like to do this and we also make a full video inspection of the vehicle before getting into it. We also took out a relatively cheap annual insurance to cover any "extras" claims and did have to claim on it in Mallorca, when a dent in the roof of the ca...

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...r (which we hadn't done, nor photographed) was claimed by the company. The claim was covered by this insurance and more than covered the cost of the policy itself.

Jan1961 wrote on Sat Dec 11, 2021 11:03am:

On our return in October we were charged we had taken photos but unfortunately the wing mirror photo was at an angle so couldnt make photo out so got Charged for that.The registration plate could clearly make out on photos when we picked car up it was hanging to one side so they accepted that.Tha...

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...t was Gold Car.

Brianandmargaret wrote on Sat Dec 11, 2021 12:08pm:

It was Gold car my friend had the problem with.

She is also still waiting ( 8 weeks now) for her fuel refund as it was a full for full deal.

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I know times are hard but why take the chance of losing future business for a few Euros now? 

The bad news for Gold car is that she is due back over this month so I do not think she will miss them and hit the wall.

Brianandmargaret wrote on Sat Dec 11, 2021 12:08pm:

It was Gold car my friend had the problem with.

She is also still waiting ( 8 weeks now) for her fuel refund as it was a full for full deal.

Read more...

I know times are hard but why take the chance of losing future business for a few Euros now? 

The bad news for Gold car is that she is due back over this month so I do not think she will miss them and hit the wall.

Trisha28 wrote on Sun Dec 12, 2021 1:11pm:

Gold Car are notorious! Their lousy reputation goes before them... give them a wide berth in future.

Jan1961 wrote on Sat Dec 11, 2021 11:03am:

On our return in October we were charged we had taken photos but unfortunately the wing mirror photo was at an angle so couldnt make photo out so got Charged for that.The registration plate could clearly make out on photos when we picked car up it was hanging to one side so they accepted that.Tha...

Read more...

...t was Gold Car.