Arrived last night to find electric has been cut off

Hi, we had this happen when we were actually in our apartment. Assuming you are with iberdrola you can go to their office and sort it out. There is an emergency number on you factura but after trying to solve issue by phone it was much easier to go to the office. For us the closest office was in La Union. Unfortunately iberdrola had updated our payment details on their new system and managed to swap two numbers around on our bank account, hence the direct debit was declined and the electric was cut off. Even though the problem was caused by iberdrola themselves, the electric could not go back on for 24 hour period, they did apologise and did not charge us a reconnect fee. Good luck for a fast resolution!

Thank you sorted now…fuse had been stolen

You’ll need to go to the Iberdrola shop which is in a side street on the opposite side to the office of inmoalcazares estate agent, in between there and the Town Hall ( opposite side in a side street) take your NIE or passport with you and your Iberdrola contract number and they’ll be able to sort it out for you. We nearly went over our two month no payment threshold and would have been cut off but we obtained a slip from them to pay the outstanding amount at our bank. You’ll have to pay a reconnection charge. Set up a direct debit to pay your bill monthly is the way to avoid being cut off. If you are in credit then there maybe some other issues to address?