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Help please Regarding water supply

Posted: Wed Oct 26, 2022 9:53pm
1 reply66 views4 members subscribed
KerryA1970

Posts: 1

Location: Mar De Cristal

Joined: 26 Oct 2022

Hola. Looking for advice please. We have owned a property in Spain for 6 years now. Unfortunately due to covid our financial situation meant we have not been able to pay bills, therefore hidrogea disconnected our supply. Now things are better we are trying to pay everything. My husband called them today and paid up to date yet they will not reconnect the supply unless we send proof of ID, NiE numbers, a photo of our apartment (we are in a block so not sure how they will know which one, plus we are in uk so how can we take one! ) deeds to the property. I’m fuming as they took our money to pay what we owe and have always paid prior to this, so they know who we are and which our property is!! Just wondering if there is a way around sending all this as it’s so unnecessary or alternatively is there another water supplier we can go to. We are at Mar de Cristal near La manga. Thanks in advance. 

eduardo3332

Posted: Thu Oct 27, 2022 1:21pm

eduardo3332

Super helpful member

Posts: 1583

1186 helpful points

Joined: 21 Jan 2016

Posted: Thu Oct 27, 2022 1:21pm

KerryA1970 wrote on Wed Oct 26, 2022 9:53pm:

Hola. Looking for advice please. We have owned a property in Spain for 6 years now. Unfortunately due to covid our financial situation meant we have not been able to pay bills, therefore hidrogea disconnected our supply. Now things are better we are trying to pay everything. My husband called the...

...m today and paid up to date yet they will not reconnect the supply unless we send proof of ID, NiE numbers, a photo of our apartment (we are in a block so not sure how they will know which one, plus we are in uk so how can we take one! ) deeds to the property. I’m fuming as they took our money to pay what we owe and have always paid prior to this, so they know who we are and which our property is!! Just wondering if there is a way around sending all this as it’s so unnecessary or alternatively is there another water supplier we can go to. We are at Mar de Cristal near La manga. Thanks in advance. 

Hi, when you had financial problems did you inform Hidrodea and explain your situation.

Obviously if an invoice is paid after many requests the company will withdraw their services so I don't understand why you are fuming I am sure that it would also happen in the uk.

Have you thought they may be trying to protect you? If anyone could request to have a utility connected or reconnected without providing proof of ownership then it would make things easier for squatters to occupy a property and give them extra rights.

There are many empty properties on Mar de Crystal which in turn attracts unlawful citizens.

Surely you must have details of your property in the with you in the uk. Also your NIE and any other details they require, just copy these telephone them offer to send by email and explain your situation then while chatting to them offer to pay the reconnection charge upfront.

A polite phone call is often all it takes.

Hope this may help

Ed

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