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Helpful member
Asking on behalf of a friend : She has a serious issue with a Mazarron garage . - Where does she start to obtain redress, - or are we living in the wild west here? Everything seems to be so hidebound in bureaucrasy even to make a formal complaint at all. It's a garage at fault and she's an older lady being intimidated by men. HELP !
Go to the garage and ask for /demand their Complaints book (Hoya de reclamation). They are bound by law to give it to you. If they refuse, go to see the Guardia and ask them to go to the garage with you.
The book can be filled in using English and one of the copies must be given to you.
Good luck, if her Spanish is not fluent, then paying for an interpreter would be worthwhile.
Posted: Tue Mar 7, 2023 3:12pm
Helpful member
Thanks, we will try that, and hopefully something will come of it.
This might help:
Consumer Complaint Forms / Hojas de Reclamaciones – Spain Expat
Posted: Tue Mar 7, 2023 4:23pm
Helpful member
Thanks - we are determined to give this a try. Seems like a lot of running around to do but will be worth it if we get a good result.
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Posted: Tue Mar 7, 2023 7:27pm
Very helpful member
Christine 78 wrote on Tue Mar 7, 2023 4:23pm:
Thanks - we are determined to give this a try. Seems like a lot of running around to do but will be worth it if we get a good result.
The complaints procedure is that once you have filled in the 3-sheet complaint form, one copy stays with the company of whom you are making the complaint, one copy you take to your local OMIC office for registration, and the other copy you keep for yourself. Once the complaint has been investigated by the OMIC office and some sort of conclusion has been made, you will be informed of the resolution. This is not a quick fix as the procedure can take a few months but often, just by asking for a complaint sheet, the offending company will seek to resolve the problem before they get sanctioned. They cannot refuse to give you the complaints form and if they try, as already mentioned above, just call the police and they will ensure that the law is followed. Here are the details of the OMIC office for Mazarron: https://murciatoday.com/omic-consumer-information-office-in-mazarron_3891-a.html Good luck!
Posted: Tue Mar 7, 2023 7:53pm
Helpful member
Thanks Mags - we will take an interpreter along initially and to fill in the form in good Spanish. Maybe 3 women will convince them we mean business. My friend cannot afford to take the loss she has suffered.
Posted: Wed Mar 8, 2023 8:40am
If I were you if it's a minor offence, forget it. Always remember you are a visitor to Spain and sometimes it's best to turn a blind eye. See mom
Posted: Wed Mar 8, 2023 1:06pm
Super helpful member
Baggywrinkles wrote on Wed Mar 8, 2023 8:40am:
If I were you if it's a minor offence, forget it. Always remember you are a visitor to Spain and sometimes it's best to turn a blind eye. See mom
How do you know it's a minor offence? The woman could be many hundreds of euros out of pocket.
Posted: Wed Mar 8, 2023 1:08pm
Super helpful member
Christine 78 wrote on Tue Mar 7, 2023 12:39pm:
Asking on behalf of a friend : She has a serious issue with a Mazarron garage . - Where does she start to obtain redress, - or are we living in the wild west here? Everything seems to be so hidebound in bureaucrasy even to make a formal complaint at all. It's a garage at fault and she...
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...'s an older lady being intimidated by men. HELP !
Please name the garage you have problems with, maybe other people have had a problem and this may highlight their attitude for future customers
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