OK car rental
Helpful member
This is an update on my recent experience with OK car rental, Alicante Airport.
Booked car through DYS as usual and contacted OK head office as this was my first booking with them, to assure me that I would get a car of the size requested, which was medium. Arrived at airport about 20.30 and waited for the shuttle which arrived after 15/20 mins. Got to office and there were many disgruntled customers waiting, and only two desks open. Had to get a ticket for the queue and got talking to others who were waiting. It seems they were palming off Fiat 500's which I certainly didn't want!
Finally got see Mr Happy at the desk who told me they didn't have the car I had booked. I then asked for an upgrade,which is normal practice, sensing a Fiat 500 was coming my way. and was refused unless I paid a lot more for it. After a lot of haggling he gave me a car supposedly in the same bracket as booked but in reality was a lot smaller than medium. I took it as I had already waited for over an hour. Checking the car in the dark took another half hour. We then had a 90 min drive to the villa!
I returned the car with a full tank as usual and I had allowed an hour for that, but it only took 20 mins with a 15 minute wait for the shuttle. I had to wait nearly 2 weeks for the fuel charge to be refunded. I'm sure some customers can report satisfaction, but I won't be using them again!