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Received a quote to repair my Panosonic air con but company wants payment upfront?

Posted: Wed Aug 17, 2022 10:37am
3 replies87 views3 members subscribed
Muzzer66

Posts: 5

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Joined: 17 Aug 2022

I had to call out Davofrio to repair my Panosonic air con last week. Very costly and I paid by bank transfer on the day. Air con is working fine again. I have now received another invoice for a quotation for additional work required to ensure my air con continues to run efficiently. It's appears expensive over €1,000 for a new tank, filter and a hydro flush of the system. They are also demanding upfront payment before they do the work. Is this common practice?

Mags44

Posted: Wed Aug 17, 2022 3:42pm

Mags44

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Posts: 917

790 helpful points

Joined: 1 Sep 2019

Posted: Wed Aug 17, 2022 3:42pm

Muzzer66 wrote on Wed Aug 17, 2022 10:37am:

I had to call out Davofrio to repair my Panosonic air con last week. Very costly and I paid by bank transfer on the day. Air con is working fine again. I have now received another invoice for a quotation for additional work required to ensure my air con continues to run efficiently. It's appears ...

...expensive over €1,000 for a new tank, filter and a hydro flush of the system. They are also demanding upfront payment before they do the work. Is this common practice?

Sounds like a con to me. The usual thing is that a service technician comes and assesses the requirements and quotes you and you accept the quote and they do the job and then you pay them. They may ask for a holding deposit to cover the cost of the parts that they have ordered for you but never full payment in advance, as they haven't done the work yet!

Muzzer66

Posted: Wed Aug 17, 2022 4:36pm

Muzzer66

Original Poster

Posts: 5

1 helpful points

Joined: 17 Aug 2022

Posted: Wed Aug 17, 2022 4:36pm

Mags44 wrote on Wed Aug 17, 2022 3:42pm:

Sounds like a con to me. The usual thing is that a service technician comes and assesses the requirements and quotes you and you accept the quote and they do the job and then you pay them. They may ask for a holding deposit to cover the cost of the parts that they have ordered for you but never f...

...ull payment in advance, as they haven't done the work yet!

The company Davofrio are legit. No issue there. They got my system up and running again. The cost of the repair though was high in my opinion. I didn't realize they were going to send me another invoice and quotation though. They have also included a call out charge for a repair whereas you only normally pay for a call out for an emergency. I am going to get another quote for the system. Best to get a second opinion. Thanks for your reply.

eduardo3332

Posted: Wed Aug 17, 2022 4:39pm

eduardo3332

Super helpful member

Posts: 1570

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Joined: 21 Jan 2016

Posted: Wed Aug 17, 2022 4:39pm

Muzzer66 wrote on Wed Aug 17, 2022 10:37am:

I had to call out Davofrio to repair my Panosonic air con last week. Very costly and I paid by bank transfer on the day. Air con is working fine again. I have now received another invoice for a quotation for additional work required to ensure my air con continues to run efficiently. It's appears ...

...expensive over €1,000 for a new tank, filter and a hydro flush of the system. They are also demanding upfront payment before they do the work. Is this common practice?

I always recommend that you contact your insurance company when anything breaks down or goes wrong, they will recommend a company that will be reliable and possibly work free for the first 3 hours and only charge for parts needed

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