Posted: Wed Nov 4, 2020 2:20pm
Hi Roland and to Anni too
This is a bit of an update re Cajamar who now won't open their weferrent account for non residents in branch. I had sent 3 emails asking for them to bill our account for Non Resident Certificates to be issued as per their own conditions costing a €25 fee. Sabadell did this automatically every 2 years. They didn't reply at first hence 3 emails and then I got a call telling me they don't do them now as not required but a Non Resident statement is signed on setting up account and despite my telling them we were non residents on application our account had been stated as residents.
Well we went in branch, told agent, and he tried to remedy asking for our "UK tax ref no's" at first we couldn't offer this as pensioners and below tax allowance income we no longer do self assessments. I gave him our NI numbers as all tax letters come to us with those and after few minutes he stated it wasn't accepting the change. I, m now awaiting a call to return to branch when it's sorted. I, m telling you this so you can check if you are a non resident your account has been opened with the correct status. I am annoyed with this as we told agent we were non residents and don't have a green NIE but a White one. Also told him the customer service told us to to go into branch to do it. This is the only annoyance I, ve had with this bank. Now if a non resident, to open you have to go into branch where they will register you as a customer with a customer ref no. and you then apply online using the ref no. they gave you. As Ann has said they,ve made it a bit more difficult but still available to non residents as they have told me. This is important as I don't want any ramifications from the tax authority in the future.
Kind Regards
Pauline