Car hire refund?

I did but was able to rebook 

Thanks for your reply......if a refund isn't forthcoming I will look to roll over the booking.....

I needed to rebook , I was with despain , the car was with ok, I got the number of despain from ok cars best of luck

In general, even if the booking is non-refundable, if the company can't provide the service you've paid for (e.g. due to Lockdown) then they have to refund you. However, if you can't use the service as your flights were cancelled, etc. - but they could have provided the service, then it's down to the goodwill of the company concerned.

I had 4 x bookings with DoYou Spain.com that were impacted.

Initially they said that due to the specific circumstances they would hold the money paid as credit against future bookings. However, they then didn't reply to emails for literally months. Eventually, they have refunded 2 x payments and I am still chasing one (I've also raised a section 75 claim with my credit card provider for that one). These were all in the period where Spain was in Lockdown, so clearly they couldn't provide any service.

The other one was where our flights were cancelled, but they would have been able to honour the booking, so I'm more or less accepting that I will not recover that.

RichT

Thanks for your informative reply......I will up my communication with DYS and hope for a positive outcome.

Perhaps you should be looking at a chargeback if you paid with a credit card ??

It's my niece and she didn't pay with a cc so just trying to help her out...... but a good lesson learned.

I did not pay with a credit card ei

I believe that you can also do a chargeback on a debit card.

Do a search on Google for the info.