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Bankia complaint

Posted: Thu Oct 31, 2019 12:27pm
25 replies622 views8 members subscribed
Deb58

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Help I am with bankia but have nothing but issues with seeing my account and being blocked out and when message or phone them never get back to so don’t get to see my account. I want to change banks can I do this from Uk and do they like in Uk transfer all direct debit etc am able to do this from Uk 

Johnk

Posted: Fri Nov 1, 2019 12:21pm

Posts: 6

3 helpful points

Location: Fortuna

Joined: 21 Oct 2019

Posted: Fri Nov 1, 2019 12:21pm

I too have had this problem .

I've emailed them and messaged them via the app but no reply.

Their ATM also ate my card ....not happy 

Deb58

Posted: Fri Nov 1, 2019 6:15pm

Deb58

Original Poster

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Posted: Fri Nov 1, 2019 6:15pm

Yes they are a nightmare sick of it now telling me I have to have a code and every time I want to look at my account from Uk I have to ring them in spain. Don’t want to come over at my cost to change my account ridiculous in this day and age they living in the past still, last time I had to come over to do it and even there own staff couldn’t work it out.

Johnk

Posted: Fri Nov 1, 2019 7:21pm

Posts: 6

3 helpful points

Location: Fortuna

Joined: 21 Oct 2019

Posted: Fri Nov 1, 2019 7:21pm

I been sent a one time code but don't know where to enter it.

Have you tried the bankia app ?

Roland

Posted: Fri Nov 1, 2019 7:35pm

Roland

Legendary helpful member

Posts: 3519

2581 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Fri Nov 1, 2019 7:35pm

Agree Bankia are a nonsense to deal with.

I can log in using the app & online without a one time code !!

As for replies to emails forget it !!

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Deb58

Posted: Fri Nov 1, 2019 8:04pm

Deb58

Original Poster

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Posted: Fri Nov 1, 2019 8:04pm

Yes I’m on the Bankia app this is where problem lies used to be able to get on there and now have to have a sms code but unable to get this code because I have English mobile no so they emailed saying will have to ring spain to get code so each time I want to look at my own account 

Deb58

Posted: Fri Nov 1, 2019 8:06pm

Deb58

Original Poster

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Posted: Fri Nov 1, 2019 8:06pm

You won’t be able to now that’s what I used to do but apparently new ruling have put passport in and a sms code which Uk resident can’t get because won’t recognise our mobile phones I’m gonna have to change this bank but don’t really want go over at my expense again painfully annoying as need to pay someone over there urg

Deb58

Posted: Fri Nov 1, 2019 8:08pm

Deb58

Original Poster

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Posted: Fri Nov 1, 2019 8:08pm

Yes I’m on the Bankia app this is where problem lies used to be able to get on there and now have to have a sms code but unable to get this code because I have English mobile no so they emailed saying will have to ring spain to get code so each time I want to look at my own account 

Deb58

Posted: Fri Nov 1, 2019 8:09pm

Deb58

Original Poster

Posts: 20

Location: Águilas

Joined: 17 Oct 2018

Posted: Fri Nov 1, 2019 8:09pm

Just want to know if I can change my bank from Uk and do they move all your payments at same 

Roland

Posted: Fri Nov 1, 2019 8:32pm

Roland

Legendary helpful member

Posts: 3519

2581 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Fri Nov 1, 2019 8:32pm

I have just logged in on my mobile just used my normal password etc.

Why don't you get your solicitor that handled your property purchase to change your bank account & payments ??

They should have power of attorney.

Don't expect the change over to go as smoothly as the uk if be prepared for a right old mess

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