Council tax (wise)

Hi Steve in October I opened up a Wise account my first Direct Debits just came out of the Wise account.I am under Sucina I used this Email to sort it.

aytomurcia@canaltributos.com

In the UK it is normally the Company who in Control of the Direct Debit not your Bank.With all my Direct Debits I contacted them via Email some I had to Complete form.

I must say Council Tax was the hardest if I rang they disconnected I went to speak in person up in Sucina they didnt speak English so couldny help.Hope this Email helps I am sure they sent form which I had to print and post also.

Jan

Hi Steve, 

I had a problem with Wise DD last week as they failed to pay Iberdrola. They advised me it was a technical issue and a 'one off'. I've been trying to get Iberdrola to take the payment again but despite several emails, I await a reply..

Good luck with the Council!

Neil

Hi Neil

I had exactly the same problem with Wise failing to pay a DD to Iberdrola.

If you know how to log into your Iberdrola account online you can make a one off card payment for your bill which is what I done as we were worried about getting cutting off!

Hope that helps.

Kind regards

Ryan

Thanks Ryan, that's helpful. I've been mailing Iberdrola for the last week but needless to say, no reply. I've got their app but nothing there, so I'll try logging on as you suggest. 

Thx again Neil 

No problem Neil - if you receive your bills by email, click on where it says 'My Customer Area' on the email.

You can then register if you have not done so before, or if you've forgotten your password etc you can reset it.

Then find the bill in question and you should be able to make a card payment.

Hope this helps.

Thanks

Ryan

Hi Ryan.

I'm in the My Customer Area and have the bill. However I can't see anywhere to actually pay it.. any advice welcomed?

Thanks Neil 

Sorry Neil - struggling to log back in myself now!

Will keep trying and have a look.

Cheers

Ryan

Hi Neil

If you click on My Bill and then scroll to the bottom to see Billing History and you should see a list of your bills which can then click on and pay by card.

Thanks

Ryan

Thanks Ryan, much appreciated. It looks to me as if you have to call them unless I've missed something. 

Cheers Neil