Using a Wise card

Hi, I had the same thing happen to me and I raised a dispute with Wise and they refunded the surplus very quickly. Like you I only had Eros on my account and chose local currency & Sabadell fee of €1.70 but the atm/bank decided to automatically convert my euros to sterling at a very poor rate, then converted it back again! Wise said the atm should have stated about the conversion and given me the option to say no, but it didn’t. Email Wise via their contact details. I must say I no longer trust getting cash out and will just use it to pay for goods, in the local currency. It’s a shame because it is a good rate.

I never use my Wise debit card to withdraw cash.

The options on the various ATM machines can be very unclear & perhaps done on purpose to sneak in some charges.

On a side note I have noticed over the last few months lots of debit card transactions made in shops, garages etc are asking if you want to pay on euros or GBP.

A bit annoying when the Wise debit card account is a euro account.

Yes, you’re correct Roland, if paying in the shop with the Wise card we’re sometimes asked € or GBP. No more Wise ATM cash withdrawals for me!!

Thanks Rubio61, I’ll raise an issue with Wise and see what happens. Hope I’m as lucky as you were but, lesson learned now and no cash withdrawals. Shame ss it worked like a charm in May.