Helpful member
Has anyone discovered what to do when excessive charges are made? My friend in the UK sent me a small diary to keep in my handbag to record appointments. On the customer label she wrote diary, quantity 1, cost £2.50, She paid the UK postage £3, when the small package arrived in Spain at local Correa’s I received notification to collect and pay 5.50 euros, why? Until the money was paid I didn’t even know what it was nor who had sent the packet. Then another problem raised its head, a form required signing by the recipient of the packet, my husband called at Correos on my behalf he told the person behind the counter to send the lot back as he certainly wasn’t driving 20kms to get a signature and then driving back, the person just shrugged, thankfully her colleague saw sense and said her to let it go. Is their anywhere to complain about the excessive charges? A 2.50 diary + 3 postage = 5.50 the sum required by Correos. Ok a few coppers adrift due to exchange rates.