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Sabadell Bank

Posted: Tue Mar 26, 2024 6:35pm
8 replies5 members subscribed
chris whitley

Posts: 168

35 helpful points

Joined: 3 Oct 2018

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

Stevie100

Posted: Wed Mar 27, 2024 8:56am

Stevie100

Helpful member

Posts: 274

276 helpful points

Location: Sucina

Joined: 24 Feb 2020

Posted: Wed Mar 27, 2024 8:56am

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

I had the same experience. Strangely they only wanted my partners information (It's a joint account) and not my information, even though all payments going into the account are from my Transferwise account. I did as you and uploaded the documents, and tried to find if they had received them without success. This was almost 6 months ago and the account is still open so I can only assume that it worked.

Hope this helps.

chris whitley

Posted: Wed Mar 27, 2024 9:16am

chris whitley

Original Poster

Posts: 168

35 helpful points

Joined: 3 Oct 2018

Posted: Wed Mar 27, 2024 9:16am

Stevie100 wrote on Wed Mar 27, 2024 8:56am:

I had the same experience. Strangely they only wanted my partners information (It's a joint account) and not my information, even though all payments going into the account are from my Transferwise account. I did as you and uploaded the documents, and tried to find if they had received them witho...

...ut success. This was almost 6 months ago and the account is still open so I can only assume that it worked.

Hope this helps.

Thank you so much for your response. It’s heartening to hear despite your similar experience they have not closed your account. I find the bank account works fine via the app until one has to go slightly “off piste” and attempt to talk to someone in Sabadell.

eduardo3332

Posted: Wed Mar 27, 2024 1:11pm

eduardo3332

Super helpful member

Posts: 1587

1188 helpful points

Joined: 21 Jan 2016

Posted: Wed Mar 27, 2024 1:11pm

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

Have you tried logging into your account and going to correspondents and checking it was received? Spanish banks are notorious for not telling you they have received sent information

chris whitley

Posted: Wed Mar 27, 2024 1:27pm

chris whitley

Original Poster

Posts: 168

35 helpful points

Joined: 3 Oct 2018

Posted: Wed Mar 27, 2024 1:27pm

eduardo3332 wrote on Wed Mar 27, 2024 1:11pm:

Have you tried logging into your account and going to correspondents and checking it was received? Spanish banks are notorious for not telling you they have received sent information

Thank you for this. I shall have a look.

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BobGas

Posted: Sun Mar 31, 2024 2:39pm

Posts: 8

3 helpful points

Location: San Cayetano

Joined: 2 Feb 2019

Posted: Sun Mar 31, 2024 2:39pm

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

Hi Chris

If you have the Sabadell app look under the 'digital documentation' section and you may have an answer in there? worth a try?

Only other suggestion would be to pop into the local branch (with appointment) and see if they can help

Hope this helps, 

Regards, Bob

chris whitley

Posted: Sun Mar 31, 2024 5:07pm

chris whitley

Original Poster

Posts: 168

35 helpful points

Joined: 3 Oct 2018

Posted: Sun Mar 31, 2024 5:07pm

BobGas wrote on Sun Mar 31, 2024 2:39pm:

Hi Chris

If you have the Sabadell app look under the 'digital documentation' section and you may have an answer in there? worth a try?

Only other suggestion would be to pop into the local branch (with appointment) and see if they can help

Hope this helps, 

Regards, Bob

This is really helpful Bib

robleeson

Posted: Mon Apr 1, 2024 9:39pm

Posts: 27

20 helpful points

Location: Lo Pagan

Joined: 4 Aug 2017

Posted: Mon Apr 1, 2024 9:39pm

I had the same request last autumn.

I did go in to the San Pedro branch. The lady there was friendly but spoke very little English, however, with my limited Spanish I did get her agreement that the documentation I had was sufficient. In the end I mailed it to her.

I have had no further communications and my account still seems to be working.

One of these days I will switch away from Sabadell, but they still seem to me to have one or two benefits for a non-resident!

Stevie100

Posted: Tue Apr 2, 2024 5:10pm

Stevie100

Helpful member

Posts: 274

276 helpful points

Location: Sucina

Joined: 24 Feb 2020

Posted: Tue Apr 2, 2024 5:10pm

chris whitley wrote on Wed Mar 27, 2024 9:16am:

Thank you so much for your response. It’s heartening to hear despite your similar experience they have not closed your account. I find the bank account works fine via the app until one has to go slightly “off piste” and attempt to talk to someone in Sabadell.

UPDATE

They have sent exactly the same letter as before today and are still demanding documentation. I have checked my account and the document that I had uploaded is there. I have put a complaint in via their website. If it isn't resolved I will close the account and take my business elsewhere.

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