Sabadell Bank

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

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... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

Stevie100 wrote on Wed Mar 27, 2024 8:56am:

I had the same experience. Strangely they only wanted my partners information (It's a joint account) and not my information, even though all payments going into the account are from my Transferwise account. I did as you and uploaded the documents, and tried to find if they had received them witho...

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...ut success. This was almost 6 months ago and the account is still open so I can only assume that it worked.

Hope this helps.

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

Read more...

... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

eduardo3332 wrote on Wed Mar 27, 2024 1:11pm:

Have you tried logging into your account and going to correspondents and checking it was received? Spanish banks are notorious for not telling you they have received sent information

chris whitley wrote on Tue Mar 26, 2024 6:35pm:

I wonder if anyone an help who has had this experience? Sabadell recently asked me to comply with a regulation they have to follow regarding obtaining financial information from customers, I assume its to do with anti money laundering requirements. In their covering note the bank also say if they...

Read more...

... don't get this information after three months they will close the account.

They require such things as proof of earnings or pension etc. I duly uploaded all this via their website without difficulty. When I then tried to contact the bank "helpline" to see if the information was received okay and if it meets their requirements, they respond and say they can "help" and they don't know the answer to my query!

Does anyone know (short of making an appointment with my bank branch and asking them in person) what else I can do to establish that the bank have all they need and wont subsequently close the account in three months?

BobGas wrote on Sun Mar 31, 2024 2:39pm:

Hi Chris

If you have the Sabadell app look under the 'digital documentation' section and you may have an answer in there? worth a try?

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Only other suggestion would be to pop into the local branch (with appointment) and see if they can help

Hope this helps, 

Regards, Bob

chris whitley wrote on Wed Mar 27, 2024 9:16am:

Thank you so much for your response. It’s heartening to hear despite your similar experience they have not closed your account. I find the bank account works fine via the app until one has to go slightly “off piste” and attempt to talk to someone in Sabadell.