Easy jet repayments - Page 2

Unfortunately, most travel insurance policies would not cover COVID19 cancellations, etc.

You could claim through AviationADR which is the equivalent of the Ombudsman for flights, however, this can be a very lengthy process.

The easiest route with the highest chance of success would be via your credit card provider (provided that you paid for any part of the cost on a credit card and the cost was over £100). You should be able to make a section 75 claim, where the credit card provider is jointly liable for the service not being provided.

However, I would expect that all refunds will be delayed due to the sheer volume the airlines are having to process currently, so I would suggest that (unless as one participant said, the airline is denying the clain) waiting a while for the payment. You can claim up to 6 years later.

If you paid via a debit card, you can request a chargeback from your debit card provider. This works similarly to the above, but you need to start your claim within 120 days of the failure occurring.

Hope this helps!

That was extremely helpful. thank you. 

I've just had an email from Easyjet regarding my request for a refund on a flight that was scheduled for 29 March -- it told me not to bother asking them about progress on the refund again until 90 days have passed!

If you paid by credit card do a charge back.

Contact the Airline customer service and it is now legal that they REFUND cancelled flights after 7 DAYS...AND HOLIDAY CANCELLATION..IS 14 DAYS. OR if they refuse to comply with that take them to the Small claims Court..which will cost €80/£80..But you will get that refunded..and obviously if it's a large amount you can claim interest ./ travel expenses ../ time ..and anything else you can choose..YOU COULD SPEAK TO YOUR BANK ALSO..and it doesn't matter if you paid by debit card...it would be better with a credit card .but dont worry ..My bank told me to contact .OCU SERVICES..IF THE AIRLINE DONT COMPLY..HOPE THIS HELPS. MARY 

Further to the above, there has been an increase in media coverage in the UK regarding airline refunds, etc. Most of which reiterates the advice previously posted on here.

I had multiple flights cancelled for March right through to May with various airlines.

Jet2 promptly provided a full refund within about 10 days.

Easyjet have provided a voucher, valid for a year, which if not used in that time could be refunded.

Ryanair initially offered refunds, but have now provided vouchers and basically stated that I could have refunds, but they will not start processing them until 'the COVID19 situation is over' - which is very vague!

Astated above, legally, they have to provide a refund wihin 7 days, but if they don't then my previous advice still stands, which is to claim via your credit or debit card provider. However, please note that some banks are refusing to refund as they are (correctly) saying that the airline has not refused to refund, they have just delayed issuing it.

You could start a Small Claims Court Case, however, many courts would point you to arbitration (via AviationADR) first. In law, all industries have to provide an ADR (Alternative Dispute Resolution) service - for many industries these are the Ombudsman Services, but for airlines, this is AviationADR. This takes a long time (many months) and the poor customer service would probably drive you mad. ADRs were put in place to avoid tying up limited & costly court resources over low value claims.

Another view - which may raise some heckles on this forum (!)- is that you have not lost your money, you have lost the original purpose of your flight. You'd already spent the money and you aren't forced to spend more money on a replacement flight because no-one is allowed to go anywhere, so as long as you are likely to use the voucher again in the future (which for the vast majority of cases for people living in or owning holiday homes in Spain will be the case) then there is no financial difference. Some people will say "I need the money" - but if your flight had gone ahead, you wouldn't have the money, so what's the difference? If you had the money back it wouldn't be earning any interest for you.

The only risk is if the airline goes bust, which is possible, but highly unlikely for Ryanair & Easyjet - in which case you would be reimbursed by your credit / debit card provider.

So, whist not beng able to get a refund is frustrating, maybe just being thankful for your health & enjoying the sun is the best way; and then use your vouchers to book new flights when all this is over...

I don't agree with this thought 

I think Ryanair will offer a massive amount of very cheap seats to get bums on seats and get people flying again.

We shall see........