Aqualia

Hi All.

I own property on D23, don't live there just a holiday home for the family. I have just noticed on my online bank account that aqualia' s bill was paid as usual in July 2019, then almost exactly a month later the money for that bill was returned to my bank account ???  All bills since have been paid as normal but I'm worried in case there has been a mistake and the buggers come along and chop the water whilst we are not there.  Does any of you have a phone number that I can contact them with (in English), the one I have is permanently engaged, and I am so frustrated trying to get through, I am now one step away from getting a flight down and chucking bricks through their windows. Any help would be much appreciated.