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Aqualia

Posted: Tue Oct 22, 2019 2:29pm
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Posts: 22

star21 helpful points

Location: Camposol

Joined: 17 Apr 2018

Hi All.

I own property on D23, don't live there just a holiday home for the family. I have just noticed on my online bank account that aqualia' s bill was paid as usual in July 2019, then almost exactly a month later the money for that bill was returned to my bank account ???  All bills since have been paid as normal but I'm worried in case there has been a mistake and the buggers come along and chop the water whilst we are not there.  Does any of you have a phone number that I can contact them with (in English), the one I have is permanently engaged, and I am so frustrated trying to get through, I am now one step away from getting a flight down and chucking bricks through their windows. Any help would be much appreciated.

Posted: Tue Oct 22, 2019 2:40pm

jaz007

Helpful member

Posts: 175

star114 helpful points

Location: Camposol

Joined: 20 Aug 2019

Posted: Tue Oct 22, 2019 2:40pm

If you do twitter - they might respond to message from twitter as per their website.

SOCIAL NETWORKS

Official customer care profile of Aqualia on Twitter. We will answer your questions from Monday to Friday, between 8:30 am and 4:30 pm. Can we help you?

I've tried e-mailing them before - but got a useless response back as having trouble with the account being set up - finally got my lawyers involved.

Posted: Tue Oct 22, 2019 6:30pm

Roland

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Posts: 3549

star2608 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Tue Oct 22, 2019 6:30pm

Are these the details that you have already got ??

Address: Calle de la Vía, 77, 30870 Mazarrón, Murcia, Spain

Hours: Open � Closes 12PM

Phone: +34 924 47 12 01

Why not set up online access with Aqualia then you can look at your bill & maybe see what has gone on with that particular bill ??

Get you bills etc emailed. Its easy enough to do & in English.

https://www.aqualia.com/es/area-de-cliente/pasate-a-la-e-factura


Posted: Tue Oct 22, 2019 6:45pm

LUFC383

Original Poster

Posts: 22

star21 helpful points

Location: Camposol

Joined: 17 Apr 2018

Posted: Tue Oct 22, 2019 6:45pm

Thanks for the replies and advice guys.

Posted: Tue Oct 22, 2019 7:28pm

Roland

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Posts: 3549

star2608 helpful points

Location: Camposol

Joined: 23 Feb 2018

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