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Fresh TV issues

Posted: Mon Nov 8, 2021 7:59pm
4 replies329 views3 members subscribed
Avril52

Posts: 24

6 helpful points

Location: La Tercia

Joined: 7 Jul 2021

Hi

We have our TV mag box with Fresh TV in Villa Martin.  We are currently unable to get any TV, I’ve emailed them and been advised there is a problem, we were told it would take 45 minutes to resolve, still no TV 90 minutes later.  Does anyone else have the same problem.


Thanks



Kim59

Posted: Tue Nov 9, 2021 4:11am

Posts: 2

Location: Fortuna

Joined: 9 Nov 2021

Posted: Tue Nov 9, 2021 4:11am

We also haven’t had any tv since 7.30pm

Avril52

Posted: Tue Nov 9, 2021 8:40am

Avril52

Original Poster

Posts: 24

6 helpful points

Location: La Tercia

Joined: 7 Jul 2021

Posted: Tue Nov 9, 2021 8:40am

Kim59 wrote on Tue Nov 9, 2021 4:11am:

We also haven’t had any tv since 7.30pm

Still not got it this morning.

Kim59

Posted: Tue Nov 9, 2021 9:05am

Posts: 2

Location: Fortuna

Joined: 9 Nov 2021

Posted: Tue Nov 9, 2021 9:05am

Avril52 wrote on Tue Nov 9, 2021 8:40am:

Still not got it this morning.

Neither have we

ann75

Posted: Mon Nov 15, 2021 1:33am

ann75

Helpful member

Posts: 525

266 helpful points

Joined: 2 Jul 2019

Posted: Mon Nov 15, 2021 1:33am

We had a problem in San Pedro del Pinatar a few weeks ago and lost four Irish channels. I dropped into the provider's office (Flexa) & was told it's a "general problem affecting the whole area". They were working on it. 

A week ago I called again and was told the general problem has been fixed but the channels we lost can't be retrieved:-( We did get one or two channels we didn't previously have but Sky is gone gone & we are now considering our options. 

I asked if I would be receiving any refund for our missing channels and was told no that I was only paying for internet connection but when I pointed out that the box we bought off them came with the Irish channels and that was why we bought it I got the classic shoulder shrug. I decided life is too short to be getting stressed about it & carried on living. 

In fairness I did receives follow up call from a very nice gentleman but he couldn't offer any further help. 

Hope you get sorted soon. These "general problems" seem to cover a multitude.

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