Bankinter

Hi my names Steve every 2 years me and my have fill out a non resident form and give to the bank 1 and a half years a the money came out for me 25 pound but not my wife's even though we handed the forms in together then I came over to Spain and we put another copy in bank inter Los alcazares again no money came out then I sent off recorded delivery to bankinter Madrid again no money came now I got a form saying my wife's a tax payer it's just a con really had enough any advice I would be grateful thank you