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Most reliable Internet provider

Posted: Wed May 10, 2023 9:38am
2 replies37 views3 members subscribed
Robc

Posts: 64

6 helpful points

Joined: 12 Sep 2019

We own a property in Ribera and currently use Avatel via fibre optic for internet and British tv. There now seems to be a continuing trend of problems with the service and as I write this having been here for a week, there is no tv service.

I’ve no doubt the service will be up and running again by the weekend but the 29.99 euro monthly fee and one of payment for the service is now starting to make me think to look elsewhere.

Can anyone point me in the right direction please?

Many thanks.




eduardo3332

Posted: Wed May 10, 2023 1:45pm

eduardo3332

Super helpful member

Posts: 1592

1194 helpful points

Joined: 21 Jan 2016

Posted: Wed May 10, 2023 1:45pm

Robc wrote on Wed May 10, 2023 9:38am:

We own a property in Ribera and currently use Avatel via fibre optic for internet and British tv. There now seems to be a continuing trend of problems with the service and as I write this having been here for a week, there is no tv service.

I’ve no doubt the service will be up and running again by the weekend but the 29.99 euro monthly fee and one of payment for the service is now starting to make me think to look elsewhere....

...

Can anyone point me in the right direction please?

Many thanks.




I was forever having problems with flexa now avatel I changed to Avanza in San javier.

No setup costs and good service. No British tv but have a smat tv and firestick so get everything I need.

I pay 28 euros a month for fibre mobil and land line

Marksy

Posted: Sun May 14, 2023 1:54pm

Posts: 127

19 helpful points

Location: Los Alcázares

Joined: 22 Jan 2021

Posted: Sun May 14, 2023 1:54pm

Robc wrote on Wed May 10, 2023 9:38am:

We own a property in Ribera and currently use Avatel via fibre optic for internet and British tv. There now seems to be a continuing trend of problems with the service and as I write this having been here for a week, there is no tv service.

I’ve no doubt the service will be up and running again by the weekend but the 29.99 euro monthly fee and one of payment for the service is now starting to make me think to look elsewhere....

...

Can anyone point me in the right direction please?

Many thanks.




Was previously with TV Horadada who have been taken over by Avatel (who are also taking over many other providers recently) and have had nothing but trouble with them. When I complained about the lack of WIFI I was told last week by an employee over the phone that they now only provide WIFI to the floor where the router is installed - so that means if you are in say a 2 floor building they will not provided any internet on the second floor.  My router is less than 5 m from the computer on the second floor - they said not our problem.  I said there is a problem with the router and was told even if it was their fault I would have to pay for their engineer to come out.  My 2.4 signal that previously was even available on the solairum has now stopped being available.  Actually I can get a weak 5 on the 1st floor which they say is not guaranteed.  

I am currently looking for another provider but the issue is many of the "independent" companies are being and have been taken over by Avatel so once they have them all we all know what will happen.  There service and customers service is AWFUL


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