Posted: Mon Jul 6, 2020 11:19am
This should be the last place you call at. It was grupo horadada, then Teleast, then for past year or so has been Avatel. Do not confuse them with Telecable or any others.
Their tv service has varied from barely adequate to abysmal (currently only has some of the promised channels, BBC1 only in sound, BBC2 showing BBC1, BBC News showing same as BBC2, no National Wild, amazingly does have ITV, ITV2, ITV3 (frequently absent..). During the lockdown they did a good job maintaining an internet service but as soon as the number of users has gone up performance has dived, and although at the moment there is the promised 7 Mbit/s at times yesterday (maybe the footie was on?) it read 0.15 Mbits/s! They have the least friendly shop staff I have ever met (and No, I do not go in ranting!) and just shrug their shoulders at complaints. I have filed a hoja de reclamaciones complaint once and after a long delay they refunded one month's subscription.
There are now alternatives, and I suggest you use one of them.
Update: speed at the moment: Download 1.83, Upload 0.99 ping and jitter both way over 100.