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Wanted: Do not buy from Freedom mobility on Camposol

Posted: Sun Jul 23, 2023 10:46pm
7 replies382 views4 members subscribed
Cassie91

Posts: 5

1 helpful points

Location: Camposol

Joined: 23 Jul 2023

I asked Freedom mobility to sell my scooter on my behalf, after buying it off them earlier this year as I had got another bigger one from a different supplier. The scooter they sold me had nothing but problems and they never fixed them properly. They did sell it for me, but refused to give me the sales proceeds, I am now considering contacting the Police and reporting this as theft. I would never buy anything from them again, abysmal service who don't care once they have got money off you, and i now realise how overpriced they are after finding another supplier in Mazzaron 

RichT

Posted: Mon Jul 24, 2023 5:04pm

RichT

Super helpful member

Posts: 1142

1271 helpful points

Location: Lorca

Joined: 13 Sep 2019

Posted: Mon Jul 24, 2023 5:04pm

Did you get any paperwork? A contract with an estimated sales price, agreement to pay you that sum (minus their sales commission)? If not, then do you have any witnesses to the agreement / conversation?

Whilst I agree that in an ideal world we should all be able to trust each other, for the sale of something that I assume is hundreds or even thousands of pounds, then you should have some paperwork?

The next step should be to complete a customer complaint form ('hojas de reclamaciones') and take that to the consumer office (OMIC), which is in the Town Hall in Mazarron.

Hope this helps!

Cassie91

Posted: Mon Jul 24, 2023 5:15pm

Cassie91

Original Poster

Posts: 5

1 helpful points

Location: Camposol

Joined: 23 Jul 2023

Posted: Mon Jul 24, 2023 5:15pm

RichT wrote on Mon Jul 24, 2023 5:04pm:

Did you get any paperwork? A contract with an estimated sales price, agreement to pay you that sum (minus their sales commission)? If not, then do you have any witnesses to the agreement / conversation?

Whilst I agree that in an ideal world we should all be able to trust each other, for the sale of something that I assume is hundreds or even thousands of pounds, then you should have some paperwork?...

...

The next step should be to complete a customer complaint form ('hojas de reclamaciones') and take that to the consumer office (OMIC), which is in the Town Hall in Mazarron.

Hope this helps!

Thanks Rich T,

I have been stupid, I did not get any receipt or paperwork and looking back I know I should of.

I thought the guy was genuine enough but once he has got peoples money he doesnt care.

I was thinking of legal options but I might try your suggestion first,thanks for your feedback and your time to reply to my posts. Stay safe and stay cool, if you can.

RichT

Posted: Mon Jul 24, 2023 5:40pm

RichT

Super helpful member

Posts: 1142

1271 helpful points

Location: Lorca

Joined: 13 Sep 2019

Posted: Mon Jul 24, 2023 5:40pm

Cassie91 wrote on Mon Jul 24, 2023 5:15pm:

Thanks Rich T,

I have been stupid, I did not get any receipt or paperwork and looking back I know I should of.

I thought the guy was genuine enough but once he has got peoples money he doesnt care.

I was thinking of legal options but I might try your suggestion first,thanks for your feedback and your time to reply to my posts. Stay safe and stay cool, if you can.

I hate seeing people being ripped off!

Is the owner / manager British or Spanish?

Do you have any 'large' friends or neighbours that could go and visit him with you and he might be persuaded to do the right thing?

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Cassie91

Posted: Mon Jul 24, 2023 6:02pm

Cassie91

Original Poster

Posts: 5

1 helpful points

Location: Camposol

Joined: 23 Jul 2023

Posted: Mon Jul 24, 2023 6:02pm

RichT wrote on Mon Jul 24, 2023 5:40pm:

I hate seeing people being ripped off!

Is the owner / manager British or Spanish?

Do you have any 'large' friends or neighbours that could go and visit him with you and he might be persuaded to do the right thing?

Unfortunately not, I lost my husband a few years ago, and have become slightly isolated, especially due to my limited mobilty. He is british, and comes across as quite intimidating, to me anyway. Thank you once again. And yes I do feel that he has totally ripped me off with his dishonest ways, he is a crook in my eyes who hides away from issues when he can. He knows I need the money, but he still hasn't given me my share. No morals

RichT

Posted: Tue Jul 25, 2023 12:00pm

RichT

Super helpful member

Posts: 1142

1271 helpful points

Location: Lorca

Joined: 13 Sep 2019

Posted: Tue Jul 25, 2023 12:00pm

Cassie91 wrote on Mon Jul 24, 2023 6:02pm:

Unfortunately not, I lost my husband a few years ago, and have become slightly isolated, especially due to my limited mobilty. He is british, and comes across as quite intimidating, to me anyway. Thank you once again. And yes I do feel that he has totally ripped me off with his dishonest ways, he...

... is a crook in my eyes who hides away from issues when he can. He knows I need the money, but he still hasn't given me my share. No morals

This was bugging me all last night!

A few more questions...

Do you know that he has definitely sold the scooter? If so, how do you know?

How much did he sell it for? And, again, how do you know this?

It sounds like you've asked him for the money? If so, what was his reason for not paying it to you? What did he say?

jad

Posted: Wed Jul 26, 2023 1:07pm

jad

Posts: 22

11 helpful points

Location: Alcantarilla

Joined: 1 Feb 2023

Posted: Wed Jul 26, 2023 1:07pm

I would suggest that you post to these two links and see what kind of reaction that you get. No one likes bad rewiews. 

https://www.trustpilot.com/review/freedommobilityproducts.com

https://www.facebook.com/CamposolFreedomMobility


Cassie91

Posted: Wed Jul 26, 2023 1:30pm

Cassie91

Original Poster

Posts: 5

1 helpful points

Location: Camposol

Joined: 23 Jul 2023

Posted: Wed Jul 26, 2023 1:30pm

RichT wrote on Tue Jul 25, 2023 12:00pm:

This was bugging me all last night!

A few more questions...

Do you know that he has definitely sold the scooter? If so, how do you know?

How much did he sell it for? And, again, how do you know this?

It sounds like you've asked him for the money? If so, what was his reason for not paying it to you? What did he say?

Hi Rich T,

He told me he sold it, i cannot say anymore as I am now seeking some legal advice.

Thanks once again

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