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Phone number is not being accepted

Posted: Wed Jan 10, 2024 10:44am
7 replies8 members subscribed
android

Posts: 25

2 helpful points

Location: Los Alcázares

Joined: 6 Nov 2020

Morning I don't know if someone has come across the same problem, or could offer some advice please. But on trying to register with Iberdrola, in order to view my bills online. It no matter what combination I try, it will not accept my UK mobile number , obviously have tried including the country code but to no avail. Would be grateful for any thoughts Regards Andy

Roland

Posted: Wed Jan 10, 2024 12:56pm

Roland

Legendary helpful member

Posts: 3535

2596 helpful points

Location: Camposol

Joined: 23 Feb 2018

Posted: Wed Jan 10, 2024 12:56pm

Have you tried dropping the leading zero on your mobile ?

00 44 (0)7855 21556

There is also the possibility that Iberdrola will not accept a UK mobile number.

Lots of places don't

It's many years since I registered so can't really suggest anything else.

Samjayne70

Posted: Fri Jan 12, 2024 1:55pm

Posts: 105

31 helpful points

Location: Cartagena

Joined: 14 Jun 2020

Posted: Fri Jan 12, 2024 1:55pm

Roland wrote on Wed Jan 10, 2024 12:56pm:

Have you tried dropping the leading zero on your mobile ?

00 44 (0)7855 21556

There is also the possibility that Iberdrola will not accept a UK mobile number.

Lots of places don't

It's many years since I registered so can't really suggest anything else.

They will only let you register with a Spanish number.

android

Posted: Fri Jan 12, 2024 2:17pm

android

Original Poster

Posts: 25

2 helpful points

Location: Los Alcázares

Joined: 6 Nov 2020

Posted: Fri Jan 12, 2024 2:17pm

Roland wrote on Wed Jan 10, 2024 12:56pm:

Have you tried dropping the leading zero on your mobile ?

00 44 (0)7855 21556

There is also the possibility that Iberdrola will not accept a UK mobile number.

Lots of places don't

It's many years since I registered so can't really suggest anything else.

Hi Roland many thanks for your reply, I did try as you suggested, but unfortunately no joy and I fear you that you are correct in suggesting that they no longer accept Uk mobile numbers. Which is a bit negative on their part giving the number of non resident customers there is. Kind Regards Andy

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PeterC

Posted: Fri Jan 12, 2024 5:18pm

PeterC

Super helpful member

Posts: 2244

1457 helpful points

Location: Los Alcázares

Joined: 10 Nov 2016

Posted: Fri Jan 12, 2024 5:18pm

If you have a dual-sim phone you could add e.g. a Movistar sim. A bit like trying to get your UK National Insurance number accepted in Spain, or vice versa?

Rick7591

Posted: Wed Jan 17, 2024 10:02am

Posts: 85

24 helpful points

Location: Fuente Álamo

Joined: 4 Jul 2018

Posted: Wed Jan 17, 2024 10:02am

android wrote on Fri Jan 12, 2024 2:17pm:

Hi Roland many thanks for your reply, I did try as you suggested, but unfortunately no joy and I fear you that you are correct in suggesting that they no longer accept Uk mobile numbers. Which is a bit negative on their part giving the number of non resident customers there is. Kind Regards Andy

Maybe do as we did and get a Spanish sim. We got one from Lobster and pay 12.99€ a month and the texts and calls to the UK from Spain and in the UK to Spain and UK to UK and Spain to Spain are free.

I have had the opposite problem with some old bill providers in the UK where as they won’t dial a Spanish number.

https://www.lobster.es





Caz Ross

Posted: Wed Jan 17, 2024 2:23pm

Posts: 3

1 helpful points

Location: Roldán

Joined: 8 Nov 2023

Posted: Wed Jan 17, 2024 2:23pm

Hi. Previously when confronted by this we have used a Spanish friends number and asked them. But it’s never. Even an issue or needed they just want the info in their format !
Or buy a cheap SIM whilst here and don’t renew it. Let it expire but quote it if needed. I’ve done that too! 

Now we live here so have Spanish numbers anyway but that’s how I got around it. 

dave sierra golf

Posted: Wed Jan 17, 2024 3:09pm

dave sierra golf

Helpful member

Posts: 394

163 helpful points

Location: Mar Menor

Joined: 10 May 2018

Posted: Wed Jan 17, 2024 3:09pm

Hola     do you know they have an office in   Torre-Pacheco      near the Dia supermarket    cross towards the other side of the road

sort of go in a straight on     at the lights  turn right        but they do not speak English   like what I dos 

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