Refuse rax

Can any one help me please?  

We have for the 2nd year running  received a 

"Tbasu-servico regogida domiciliary de basuras" bill.

I believe this is for the refuse tax they introduced a couple of years ago.

I have paid online but want to set up a direct debit via my new Wise a/c.

Do they speak English in the office in San Javier?

Can we set up a direct debit online?

Is this an annual bill?

Thankyou