The dreaded car damage charge - Page 2

Totally agree if you reside in Spain. My brother has just bought a 7 seater for 3k and has worked out that if he uses it over 2.5 years it pays for itself…

I had the same problem few years ago with Goldcar. I contacted European standards agency and I did get my money back. They do it all the time

We vowed never to use Goldcar again after a bad experience, the car broke down  and we were charged for recovery even though it was faulty (dud battery) not fit for purpose! we then had other issues in relation to getting a replacement  car, too long a story to recount. We wasted a day of our holiday. Did get money back through our insurance taken out in uk but still ended up out of pocket. 

Just a quick update on this one.

My friend returned to Santiago De La Ribera last week via Alicante and promptly made her way to the Gold car reception.

When she questioned their representative about the previous damage charge she was asked if she had any photographic evidence that the car was not damaged when she picked it up and dropped it off.

When she informed them that she did not, they said that would probably be the end of it.

The reason for not returning the fuel charge was quite strange as they said this was just a standard charge! Really? 75 euros for a standard charge?

The one little piece of satisfaction she did get was to inform the other customers waiting to get their hire cars from Gold car to 'photograph or video their cars before and after their hire agreement period' something she assures me she will be doing herself in future. It's a pity it has cost her a total of 255 euros to learn this lesson.

An expensive lesson for sure.
If it were me I wouldn’t let the fuel charge go, I’d get in touch with GoldCar and ask for a copy of their fuel policy, I’d also contact the airport to ask what if anything they can do? I’m sure the car hire companies must have a service level agreement with the airport which should include their policies….

The likes of GoldCar depends on hirers not pursuing them.

On the bright your friend is back in La Ribera…..and where else would you want to be…