Refunds - Page 2

A straight answer to your question, and not going about the bush.

No I have not had any refunds yet..still waiting from Easyjet and Ryanair .

In reply to a previous post!!

Not everyone can hold on for vouchers....I need cash like lots of other people.....I was returning g from work so wasn't able to just wait... 

Thank you 

Mmmmm

I have a nasty feeling that we are all going to get vouchers trust upon us whether we like it or not.

Even cash rich airlines like Ryanair just cannot keep pouring cash out with no income coming in.

I am myself waiting for 4 flights to be refunded 

Clearly the airlines want you to rebook to other flights (which is difficult as no-one knows when the travel restrictions will be lifted) or accept a voucher, as then they keep the money.

Currently, airlines have to offer you a refund or to rebook or a voucher - they can't force you to rebook or take a voucher. The interesting issue will be if the voucher is for the value you paid for the cancelled flight or for a similar flight regardless of cost (i.e. if you paid £100, but future flights are £150, then you may have to make up the difference). KLM & Air France are offering vouchers only, with the caveat that if you don't use them within a year, then you will get the refund (which is not helpful); whereas most other airlines are processing refunds - but they're over-whelmed by the volumes.

I've received a refund from Jet2, for example, but am waiting on 3 from Ryanair. They pro-actively offered me a refund and have acknowledged receipt, but haven't paid the money yet...

If a refund is refused, then you can make a claim via your credit card provider (provided that you paid for any part of the cost on a credit card and the cost was over £100). You should be able to make a section 75 claim, where the credit card provider is jointly liable for the service not being provided.

However, I would expect that all refunds will be delayed due to the sheer volume the airlines are having to process currently, so I would suggest that unfortunately, its a case of waiting a while for the payment. If they don't pay, you can claim up to 6 years later.

If you paid via a debit card, you can request a chargeback from your debit card provider. This works similarly to the above, but you need to start your claim within 120 days of the failure occurring.

The last option would be to claim through AviationADR which is the equivalent of the Ombudsman for flights, however, this can be a very lengthy process.

Hope this helps!

Part answer.

Our voucher was for value of booking.

On a plus side, next window for travel, if allowed, has flights that are cheaper still 😁

I was about to book flights in February with Jet2 to travel in March but something stopped me in the process for some reason, thankfully.

If I was in the position requiring a refund, I would grab the voucher. When all this is over, the airline industry will be vastly different and cheap fares may well be a thing of the past. Easyjet have grounded all their fleet and if they do survive, it will cost a fortune to get them airworthy again. Ryanair are at present operating ghost flights to keep the aircraft and pilots current. If they survive, they will be able to get straight back in the air.

At the moment, let's just hope everyone avoids this virus and stays healthy, we can sort out the financial effects afterwards.

I received a third of bill. No explanation as to why this amount and when or if we receive balance.  As I could not get through to customer service I have emailed them. No acknowledgement or reply. As they cancelled I think they are treating us shabbily. 

Poppy cock.... sorry no you wouldn't go for the voucher!!

Not when your waiting for three lots back roughly £280.....its a great deal of money for lots of people.... get real please... not all people are in the position to just accept vouchers.

If it was only one flight refund i was expecting then I would agree with you and I would have accepted a voucher.... but in this case ....I for one ....cannot afford to "just accept vouchers"

I would have been happy to be offered a voucher but did not receive the email regarding this. It was my friend who was due to join me, 3 weeks after my arrival date, who called asking what alternative dates was I booking!!! Obviously I contacted Easyjet about this but they claimed they had no record of my booking. I'm still waiting for a response to my email with an attachment showing all the documentation, including the confirmation. 

It would be pointless and inconsiderate of me to continue with this issue at present but I have kept all the documents and emails and will peruse it with vigour later. 

So, make a claim via your credit card or debit card providers, as per my previous post.

Your credit card provider is jointly liable under section 75 of the Consumer Credit Act and has to refund you if the goods / services paid for were not provided (clearly the case if cancelled).

Your debit card provider should raise a Chargeback to the airline, which has to prove it provided the goods / services (again, they won't be able to).

These may also push the airline to pay you the refund directly.

Hope this helps...

Go to the credit card company or insurance then if you won't accept vouchers, there are far more important issues right now.