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Iberdrola

Posted: Thu Feb 13, 2020 9:48am
17 replies306 views10 members subscribed
rma44

rma44

Helpful member

Posts: 478

244 helpful posts

I've been with Iberdrola for many years and more recently received bills and notifications online. These are all in Spanish and I've never really looked at them. The bills I understand and they get paid by DD, but does anyone on here know a way of getting them sent in English, or how to translate them easily? I had an interesting one today which needs interpreting.

Roland

Roland

Very helpful member

Thu Feb 13, 2020 10:35am

Posts: 1178

Location: Camposol

782 helpful posts

Posted: Thu Feb 13, 2020 10:35am

I have been getting my bills online for years & as you say although the website is in English the actual bill is still in Spanish.

The bill that you see is actually an image so you cannot use Google to translate on the image that you see online.

You have to download the image then convert the image file to a pdf file THEN you can use Google translate on the pdf file.

A bit of a palaver..........

You need to download a simple file converter app like this one

https://image.online-convert.com/

rma44

rma44

Original Poster

Helpful member

Thu Feb 13, 2020 11:40am

Posts: 478

244 helpful posts

Posted: Thu Feb 13, 2020 11:40am

Thanks for that, I'll give it a try. I don't know why Iberdrola don't send all comms out in English, they know who we are. The one I had today gives annual usage etc, so it's worth reading. Whether it's to do with the smart meter, I don't know, but I've never understood the benefits of a smart meter anyway. I just switch off things I'm not using.

Gem

Gem

Thu Feb 13, 2020 12:27pm

Posts: 8

Location: La Torre Resort

Posted: Thu Feb 13, 2020 12:27pm

Thanks - very helpful

Maggie2

Thu Feb 13, 2020 2:12pm

Posts: 7

3 helpful posts

Posted: Thu Feb 13, 2020 2:12pm

Hi we had the same problem. The thing that worked for me was to email them explaining that I have problems translating the bill and is there any chance they could be sent to you in English. They can’t do it all the the bills you have already had but all your new ones will be in Englis

PeterC

PeterC

Helpful member

Thu Feb 13, 2020 2:46pm

Posts: 857

Location: Los Alcázares

428 helpful posts

Posted: Thu Feb 13, 2020 2:46pm

The alternative is to accept that you are in Spain and learn sufficient Spanish - along with typing tricky parts into Google translate.

eduardo3332

eduardo3332

Helpful member

Thu Feb 13, 2020 3:05pm

Posts: 366

269 helpful posts

Posted: Thu Feb 13, 2020 3:05pm

I agree with Peter C

Mervyn01

Thu Feb 13, 2020 3:21pm

Posts: 49

Location: Bolnuevo

12 helpful posts

Posted: Thu Feb 13, 2020 3:21pm

PeterC wrote on Thu Feb 13, 2020 2:46pm:

The alternative is to accept that you are in Spain and learn sufficient Spanish - along with typing tricky parts into Google translate.

I don't know how it's done but when I login to Iberdrola it's in English, bills etc. Same when I send email.

Wish I was intelligent enough to learn the Spanish language. I can get the gist from reading it but  when spoken to in Spanish it's just not sticking. I envy those that can.

GraSal

Thu Feb 13, 2020 10:27pm

Posts: 40

11 helpful posts

Posted: Thu Feb 13, 2020 10:27pm

On our Iberdrola bills you can change them on screen English Spanish and i think German or French. 

There is a language tag you can click on at the top right hand side of the screen before you log in

Hope this is helpful?

rma44

rma44

Original Poster

Helpful member

Fri Feb 14, 2020 4:21pm

Posts: 478

244 helpful posts

Posted: Fri Feb 14, 2020 4:21pm

Thanks for the comments folks. I can work out the bills, no problem. It's the occasional email notification regarding something else that's the problem. The one the other day includes something about a 10% discount and annual usage, I'll email them and ask if they'll send notices in English.

PeterC, I'm only in Spain for a few weeks of the year.....it's my house that's in Spain, and I just wish Iberdrola would send all notifications to me in English as they've known my nationality for many year's.

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