Aqualia emails and bills - Page 3

ann75 wrote on Wed May 19, 2021 11:33am:

Eduardo you are always very fair and reasonable in your posts. However, wouldn't a call center in India be preferable to no response at all? I find those call centers to be very helpful and polite and usually when I have to use them my problem is solved quickly and efficiently. It is very frustra...

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...ting for this gentleman to find his hands tied by bring unable to make contact with Aqualia, particularly when the fault would appear to be theirs if they haven't renewed their licence. 

eduardo3332 wrote on Wed May 19, 2021 1:01pm:

Ann, 

Thank you for your comment, however maybe it is there firewall program blocker that is preventing them accessing the site, 

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As I said in a previous post I have had, and still have no problem with contacting them, in fact I tried Chrome, Firefox and Edge all with no problem.

Unfortunately when you have a holiday home in a different country things will not always be the same as we would like, I encountered some problems, when I was living and working, in Italy and Hungary, which I overcome by perseverance. 

( have you ever tried learning Hungarian? -))  

ann75 wrote on Wed May 19, 2021 5:32pm:

Ha ha:-) no Eduardo - I'm still grappling with Spanish & given my age I doubt I'll ever be fluent but I do enjoy trying.  

Yes, perseverance often pays dividends in these types of situations and I'm sure this gentleman will find a way. I have a similar experience when I move around but, as you said, it usually can be solved....

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rma44 wrote on Wed May 19, 2021 7:51pm:

Yes, as I said earlier I got into my invoice by ignoring the danger sign, but the real issue here is the way this company ignore its customers. I sent two emails via different routes and as usual, no reply. Even an acknowledgement to say they had received would be nice, but they seem to treat us ...

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...with contempt!

ann75 wrote on Thu May 20, 2021 2:12am:

I know, it's very frustrating when you are up against a blank wall. It can drive you mad. Look on the bright side though. The weather is lovely now and life is good. Don't let it get you down.  Make the most of the good aspects of life here. 

rma44 wrote on Thu May 20, 2021 7:54am:

I think you've missed some of the previous input. I'm in the UK! Been stuck here since December 2019. I'm not a resident of Spain, but visit regularly in normal times. My water bills are not as expected hence the request to Aqualia for an explanation, but I might as well put message in a bottle.....

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.....that might have more success!